1. Estimates and confirmed bookings
The range produced by our website is an indicative estimate based on the information supplied. It is not an offer, fixed quote or confirmed booking. We confirm the written scope, price, timing and any recurring arrangement after reviewing the information and, where needed, completing a site visit.
A booking becomes confirmed when both sides accept the final quote or service schedule in writing.
2. Scope of a clean
Your confirmation states what is included. Standard, deep, end-of-tenancy, office and gym cleans have different scopes. Additions such as oven interiors, carpet extraction, detailed IT cleaning, specialist floor treatment, high-level work or external windows are included only when expressly listed.
3. Rubbish and waste
Ordinary bins may be emptied into the site’s designated rubbish or recycling point when included in the scope. Transporting or disposing of waste away from the site is not included unless separately assessed, legally permitted and agreed in writing. Hazardous, clinical, bulky or controlled waste requires an appropriate licensed provider.
4. Products, equipment and safe working
The agreed service may use Kirei Clean products and equipment, client-provided supplies or a shared arrangement. You must tell us about known allergies, delicate finishes, hazardous materials, damaged equipment and relevant site rules. We may decline or pause work that cannot be completed safely.
IT devices and gym equipment require suitable methods and compatible products. Liquids are not applied directly to electrical equipment, and specialist internal maintenance is outside ordinary cleaning.
5. Access and site readiness
You are responsible for safe, timely access, suitable lighting and utilities, and any agreed parking or building permissions. Sensitive access codes should be supplied through the agreed private channel, not the public estimate form. If access is unavailable, a missed-visit charge may apply if it was included in the accepted terms.
6. Changes, cancellations and recurring services
We ask for at least 24 hours’ notice for a household cancellation or reschedule unless the accepted quote says otherwise. Commercial and gym contracts may use a different notice period stated in the written agreement. Any cancellation charge, minimum term or price review applies only if disclosed before acceptance.
7. Price and payment
The accepted quote states whether the price is per visit, weekly, monthly or for a one-off job, together with any VAT treatment that applies. Additional work is charged only after agreement. Payment is due by the method and date shown on the confirmation or invoice.
8. Quality concerns and damage
Please report a cleaning-quality concern as soon as reasonably possible, preferably within 24 hours, so we can inspect and propose a fair remedy. Report suspected damage promptly and preserve relevant evidence. We are not responsible for pre-existing defects, normal wear, inherent material weakness or work outside the agreed scope.
9. Personal information
We handle personal information as described in our privacy notice.
10. Contact
Questions about an estimate or these terms can be raised through our contact section or by WhatsApp on +44 7841 591235.